Pricing and payment
IPTVStone prices are displayed in USD unless the checkout or confirmation states otherwise. Payment processing may be handled by a third-party provider, which can apply its own payment, currency and privacy terms.
Keep your payment confirmation and plan details so support can identify the transaction if you have a question. Never email your full card number, security code or account password.
Plan terms
Plans are organized by the number of simultaneous connections and the selected subscription length. A longer plan changes the renewal interval or access period shown at checkout; it does not automatically increase the number of simultaneous streams.
Cancellation requests
If you need to cancel or ask about a charge, contact support as soon as possible with your order email, purchase date and the issue you are experiencing. Do not include sensitive payment credentials.
Any refund or credit request is reviewed according to the purchase terms shown at checkout, applicable consumer law and the payment provider’s processing rules. A request is not automatically approved by sending an email.
Technical issues
Before requesting billing help for a playback problem, review the device tutorial and confirm that your player, network and access details are correct. If the service still does not work, tell support your device model and the step where playback stops.
Plan changes
Plan changes may depend on the purchase system and the remaining term. Contact support before purchasing a second plan if you believe you selected the wrong connection count.
Billing support
Email [email protected] with “Billing help” in the subject line.