Information we may receive
- Contact information: your email address and the details you choose to include when you contact support.
- Support context: your device model, operating system, subscription question and troubleshooting information.
- Technical information: basic browser, device and website activity information that may be provided by hosting, security or analytics tools.
- Transaction information: if you purchase a plan, payment providers may process billing details. IPTVStone does not need your full card number for support.
How we use information
We use information to respond to requests, provide setup assistance, explain plans, protect the website, prevent abuse, improve page performance and meet legal obligations. We do not ask you to send passwords or private player credentials in a public message.
Sharing and service providers
We may use trusted providers for hosting, email delivery, security, analytics or payment processing. These providers receive only the information needed for their service and may process it under their own privacy terms. We do not sell personal information.
Retention and security
We keep information only as long as reasonably needed for the purpose it was collected, to resolve a support matter, maintain business records or meet legal requirements. No online service can promise absolute security, so please avoid sending sensitive account details by email.
Your choices
You may ask what personal information we hold, request a correction or ask us to delete information where applicable. You can also control cookies through your browser. Some requests may require verification before we act.
Privacy questions
Contact [email protected] with “Privacy request” in the subject line.